Terms and Conditions

Effective Date: September 2, 2026
Last Updated: September 2, 2026

Welcome to Orchids Group. These Terms & Conditions govern your access to and use of the Orchids Group website and the products and services offered through it.

By accessing or using this website, requesting our services, submitting an inquiry, or entering into a service agreement with Orchids Group, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use this website or our services.

1. About Orchids Group

Orchids Group provides creative, branding, marketing, digital design, advertising, and related business services to individuals, entrepreneurs, organizations, and businesses. Our services may include, but are not limited to:

• Branding and brand identity

• Logo design

• Graphic design

• Digital marketing

• Social media creative

• Advertising campaigns

• Website and landing-page design

• Print and packaging design

• Marketing materials

• Presentations and business documents

• Custom design projects

• AI-assisted creative and marketing solutions

• Marketing strategy and consulting

Specific services provided to a client will be defined in the applicable quotation, proposal, statement of work, or service agreement.

2. Website Use

You may use this website for lawful purposes only. You agree not to:

• Use the website for fraudulent or unlawful purposes;

• Attempt to gain unauthorized access to the website or its systems;

• Interfere with the operation or security of the website;

• Copy, reproduce, distribute, or exploit website content without permission;

• Use automated systems to scrape or collect website content without authorization;

• Upload malicious software, viruses, or other harmful material;

• Misrepresent your identity or affiliation with another person or organization.

Orchids Group reserves the right to restrict or terminate access to the website where reasonably necessary to protect the website, our business, our clients, or other users.

3. Services

Orchids Group provides customized creative, branding, marketing, and design services. Services, deliverables, timelines, fees, revisions, and other project requirements will vary depending on the project. Before beginning a paid project, Orchids Group may provide the client with a quotation, proposal, estimate, or other written agreement describing the scope of work. The agreed scope of work will govern the specific project.

4. Quotes and Estimates

Quotes and estimates are based on the information available to Orchids Group at the time they are prepared. Unless otherwise stated in writing:

• Quotes are valid for 30 days;

• A quote does not constitute a binding agreement until accepted by the client;

• Additional work outside the agreed scope may result in additional charges;

• Significant changes to the project may require a revised quote.

Orchids Group reserves the right to correct obvious pricing, typographical, or calculation errors.

5. Project Scope

The client is responsible for providing accurate information, content, files, brand assets, specifications, and instructions necessary to complete the project. Project scope may include:

• Number of concepts;

• Number of revisions;

• Deliverables;

• File formats;

• Dimensions;

• Platforms;

• Deadlines;

• Printing or production requirements.

Work requested outside the agreed scope may be billed separately. Examples include:

• Additional concepts;

• Additional revisions;

• New deliverables;

• Major changes after approval;

• Additional formats;

• Rush requests;

• Additional meetings or consultations;

• Changes resulting from incomplete or inaccurate information supplied by the client.

  
  
  

6. Client Responsibilities

The client agrees to:

• Provide accurate and complete project information;

• Provide required content and materials within agreed timelines;

• Review deliverables promptly;

• Provide consolidated feedback;

• Obtain necessary rights and permissions for materials supplied to Orchids Group;

• Ensure that client-provided content does not infringe the rights of others.

Delays caused by missing information, late approvals, or delayed feedback may affect the project timeline.

7. Design Revisions

The number of revisions included in a project will be identified in the applicable proposal or quotation. A revision means a reasonable modification to an existing concept. A revision does not normally include a complete change of direction or a request to develop an entirely new concept. Additional revisions may be charged separately. Once a design or deliverable has been approved by the client, substantial changes requested afterward may be treated as additional work.

8. Client Approval

The client is responsible for carefully reviewing all final materials before approval. Approval confirms that the client has reviewed the content, spelling, grammar, names, dates, prices, contact information, dimensions, colors, images, and other relevant details. Orchids Group is not responsible for errors that were approved by the client. Where applicable, the client is also responsible for approving proofs before printing or production.

9. Timelines and Delivery

Estimated project timelines are provided based on the information available at the beginning of the project.Timelines may change because of:

• Client delays;

• Delayed approvals;

• Missing materials;

• Scope changes;

• Third-party suppliers;

• Printing or production delays;

• Technical issues;

• Circumstances outside Orchids Group's reasonable control.

Rush services may be available subject to capacity and may incur additional fees.

10. Fees and Payment

Payment terms will be specified in the applicable quotation, proposal, invoice, or service agreement. Depending on the project, Orchids Group may require:

• A deposit before work begins;

• Milestone payments;

• Full payment before delivery;

• Payment upon completion.

Unless otherwise agreed in writing, work may not begin until the required deposit or payment has been received.

11. Late Payments

Invoices are due according to the payment terms specified on the invoice. Late or unpaid invoices may result in:

• Suspension of work;

• Delayed delivery;

• Cancellation of scheduled work;

• Additional administrative or collection charges where permitted by law.

Orchids Group reserves the right to withhold final deliverables until outstanding amounts have been paid.

12. Cancellation

A client may request cancellation of a project by contacting Orchids Group in writing. If work has already begun, the client may be responsible for payment for work completed up to the cancellation date, as well as approved expenses or third-party costs already incurred. Deposits may be non-refundable where work has already been performed or resources have been committed, subject to applicable law and the terms of the applicable service agreement.

13. Refunds

Because creative and professional services involve time, expertise, and customized work, refunds are not automatically available once work has commenced. Any refund will be considered according to:

• The specific service agreement;

• Work already completed;

• Payments already made;

• Third-party expenses;

• Applicable consumer-protection laws.

Nothing in these Terms limits any rights that cannot legally be excluded.

14. Intellectual Property

Unless otherwise agreed in writing, Orchids Group retains ownership of:

• Preliminary concepts;

• Unused concepts;

• Drafts;

• Working files;

• Internal design materials;

• Proprietary processes;

• Templates;

• Original tools and methodologies.

Upon full payment, the client receives the rights specifically granted in the applicable project agreement. Ownership of editable/source files is not automatically transferred unless expressly included in the agreement.

15. Third-Party Materials

Projects may incorporate third-party materials, including:

• Stock photography;

• Fonts;

• Icons;

• Software;

• Plugins;

• Templates;

• AI-generated or AI-assisted assets;

• Licensed graphics;

• Third-party platforms.

Such materials may be subject to separate licensing terms. The client agrees to comply with applicable third-party licenses.

16. AI-Assisted Services

Orchids Group may use artificial intelligence and other technology as part of its creative, research, marketing, design, or production processes. AI may be used for purposes including:

• Brainstorming;

• Research assistance;

• Concept development;

• Content ideation;

• Image generation;

• Creative exploration;

• Marketing analysis;

• Workflow automation;

• Content refinement.

AI-assisted content may be reviewed, edited, refined, or combined with human-created work. Unless expressly agreed otherwise, the client acknowledges that AI-assisted work may involve third-party technology and that Orchids Group cannot guarantee that every AI-generated element is unique or free from similarities to other materials.

17. Client Materials

The client retains responsibility for materials they provide to Orchids Group. The client represents that they have the necessary rights, licenses, permissions, or authority to provide those materials for use in the project. The client agrees to indemnify Orchids Group, to the extent permitted by law, against claims arising from unauthorized use of client-provided materials.

18. Portfolio and Marketing Use

Unless otherwise agreed in writing, Orchids Group may display completed work in its:

• Portfolio;

• Website;

• Social media;

• Marketing materials;

• Presentations;

• Promotional materials.

Orchids Group will make reasonable efforts not to disclose confidential information when presenting client work. If a client requires a project to remain confidential or wishes to prohibit portfolio use, this should be agreed upon in writing before the project begins.

19. Confidentiality

Orchids Group will make reasonable efforts to protect confidential information provided by clients. Confidential information does not include information that:

• Is publicly available;

• Was already known to Orchids Group;

• Becomes publicly available through no fault of Orchids Group;

• Is independently developed;

• Must be disclosed by law.

Additional confidentiality or non-disclosure agreements may be entered into where appropriate.

20. Third-Party Services

Orchids Group may use third-party platforms and providers to deliver certain services. Examples may include:

• Website platforms;

• Hosting providers;

• Email platforms;

• Advertising platforms;

• Analytics services;

• Payment processors;

• Stock-content providers;

• AI tools;

• Cloud-storage services.

Orchids Group is not responsible for outages, changes, pricing, policies, security incidents, or other issues caused by independent third-party providers.

21. Website Content

The information provided on this website is for general informational purposes. Although Orchids Group makes reasonable efforts to keep website information accurate and current, we do not guarantee that all information is complete, accurate, or free from errors. Services, prices, availability, examples, and other information may change without notice.

22. No Guarantee of Business Results

Orchids Group provides creative, branding, marketing, and strategic services. However, marketing and creative services cannot guarantee specific business results. We do not guarantee:

• A specific number of customers;

• Revenue;

• Sales;

• Leads;

• Website traffic;

• Advertising performance;

• Search-engine rankings;

• Social-media growth;

• Return on investment.

Results depend on numerous factors outside our control.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Orchids Group will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services. Where permitted by law, Orchids Group's total liability relating to a particular project will not exceed the amount actually paid by the client to Orchids Group for that project. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

24. Indemnification

To the extent permitted by law, the client agrees to indemnify and hold harmless Orchids Group from claims, losses, damages, liabilities, and reasonable expenses arising from:

• Client-provided materials;

• Unauthorized use of third-party content;

• Client's violation of these Terms;

• Client's unlawful use of the services;

• Client's infringement of another person's rights.

25. Force Majeure

Orchids Group will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Power failures;

• Internet outages;

• Cybersecurity incidents;

• Government actions;

• Strikes;

• Supplier failures;

• Platform outages;

• Serious technical failures;

• Other events beyond our reasonable control.

26. Changes to These Terms

Orchids Group may update these Terms & Conditions from time to time. The updated version will be posted on this website with a revised "Last Updated" date. Your continued use of the website following an update constitutes acceptance of the revised Terms, to the extent permitted by law.

27. Governing Law

These Terms & Conditions are governed by the laws applicable in the Province of Quebec and the applicable laws of Canada. Any dispute will be subject to the jurisdiction of the courts having authority in Quebec, subject to applicable law.

28. Contact

If you have questions about these Terms & Conditions, please contact:

Orchids Group
Montreal, Quebec, Canada
Email: hello@orchidsgroup.ca
Website: orchidsgroup.ca